Terms and Conditions
Please read these booking conditions carefully as they incorporate the basis upon which bookings are accepted by Teed-Up Golf Tours, and Teed Up Travel*.
Teed-Up* markets holiday packages on behalf of Teed-Up Travel (License number 2TA4733) but is not itself a transport, tour, event or accommodation provider. It acts only as an agent for those service providers. It is therefore important for you that you obtain and read the service provider’s terms and conditions applicable to the products in your package, and make sure you are aware of any exclusions or limitations of liability imposed by the service provider.
TRAVEL INSURANCE IS RECOMMENDED.
How to Book: Select your requirements and contact us by email, phone, fax or directly at our premises. Please note that all reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to revision on confirmation of the reservation.
Changes in Prices and Itineraries: All prices are in Australian dollars (except where noted). Prices are inclusive of taxes and charges that apply from 1 July 2017, but do not include any fees that may be imposed directly by third parties. Prices are provided as a guide only and may vary due to changes in taxes or charges or due to currency fluctuations. Please note that the price of your arrangements may change at any time up to 30 days before your departure even if you have paid all or part of the quoted price of your holiday. In addition whilst every care is taken in providing accurate prices and information, fluctuations can occur which are beyond our control. If we have to change any of your arrangements for reasons beyond our control, for example if an airline changes its schedules, if a hotelier overbooks hotel accommodation or it there are any changes in applicable taxes or charges, we will notify you. The cost of escorted tours may vary according to the number of passengers on the tour. If numbers drop below a certain level the cost of the tour may be subject to increase. Teed-Up* constantly strives to improve tour itineraries and features. If such improvements can be made or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels.
Goods and Services Tax (GST): All prices and charges are inclusive of Australian GST, where applicable.
Airfares: All airfares are subject to availability and special conditions apply to the fares used. Any airfare deadline will override the published final payment date and if not paid within the time frame may result in increased charges.
Deposits Each tour itinerary and booking form will have its own payment terms and these take precedence over these general terms otherwise a 20% deposit is required within 7 days to confirm booking unless otherwise notified. Some tours will require additional and subsequent deposits due prior to the final payment date. These are paid to the supplier to secure the land arrangements. These deposits are NON REFUNDABLE. Please ensure that you have adequate travel insurance to cover any unforeseen cancellations. Full payment requirements: Full payment is due 60 days prior to departure. If for any reason we do not receive your balance by the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. A deposit holds services requested but does not guarantee prices. Late bookings are subject to full payment being received at the time of booking and full payment of any additional costs incurred for obtaining the services required.
Credit Card Payments: An additional fee of 2% (Visa and Mastercard) and 3% (American Express) will apply if payments are made by credit card. Foreign Currency payments: If your tour is costed in foreign currency we will advise the rate of exchange on the day of payment. Please phone us for the rate on the day you wish to pay.
Cancellation, alterations and refunds: Each tour itinerary and booking form will have its own payment terms and these take precedence over these general terms
Cancellations by the client must be in writing to Teed Up Golf Tours and are subject to the forfeit cost listed in the itinerary and booking form of the tour purchased.
Teed-Up* reserves the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond our control. Teed-Up* is not responsible for any costs for other travel arrangements affected due to our cancellations of rescheduling of any tour departure. If you cancel or terminate your booking any deposits paid will be forfeited. After final payment is made the booking will be subject to fees imposed by airlines, ground operators and hotels amounting to all or part of the cost paid.
Amendment and Document reissue fees: Teed-Up* reserves the right to charge amendment fees if you alter your requirements more than once in any given booking, in addition to any charges imposed by operators and suppliers. A document reissue means an alternation to an existing booking and not a transfer to another package wherein cancellation fees may apply.
Tour Membership Teed-Up* reserves the right to withdraw from the tour any person whose behavior is deemed likely to effect the smooth operation of the tour or adversely effect the enjoyment or safety of any other passengers. Teed-Up* will be under no liability to any such person for refund, compensation, repatriation or any other matter arising.
Refunds: No refund is available for cancellations after holiday has commenced or in respect of any tours, accommodation, meals or any other services not utilized. If the weather causes golf tournaments of golf games to be cancelled or rescheduled Teed-Up* will refund any monies that suppliers refund to us. However please note in most cases this does not occur.
Product descriptions: Descriptions features are based on current information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of certain class; however, we do not guarantee the standard, class or fitness for purpose of that accommodation or service.
Maps and photographs: Maps and photographs are shown for general information and may not necessarily reflect actual services provided.
Travel insurance: We highly recommend that at the time of booking you consider purchasing a travel insurance policy of your choice. Cover can be obtained for such things as loss of deposit through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to your point of origin should the holiday need to be extended or curtailed due to illness while overseas, or due to the need to return to your point of origin because of unexpected death of illness of a close relative and cancellation of transport services due to industrial action. If you have a pre-existing medical condition – that is you are taking medication or have been to the doctor in the past 30 days you must advise us so that the condition is covered in the policy. You will be required to complete a pre-existing form which must be signed by your doctor and assessed by the insurance company. An additional premium may be payable.
Adequate and valid travel insurance is highly recommended for all Teed Up travellers. You should carry proof of insurance with you and produce it when requested by Teed Up’s staff or suppliers.
Visas, Health and immigration: You should familiarise yourself with any health or visa requirements that may be applicable in the areas you intend visiting. You are responsible for all exit, entry, health and other documents required by laws, regulations, offers demands or requirements of the countries visited or transited. Each person shall carry a valid passport (for international travel) (with a least six months validity) Teed-Up* cannot accept responsibility for your failure to ensure that you have correct travel information.
Baggage: Please check with the applicable airlines for full details. Teed Up* is not responsible for excess baggage charges. Due to space available on the coaches we ask that you only bring one large suitcase per person as well as your golf clubs.
Travel and accommodation: Teed-Up* is not itself a carrier, hotelier or car hire operator. The flights cruises, rail and coach journeys, other travel and hotel accommodation, car hire and any other components included in your holiday are provided by reputable carriers and hoteliers on their own conditions. It is important to note therefore that all bookings with Teed-Up* are subject to the terms and conditions and limitations of liability imposed by the various providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
Not included: The costs of interstate and intrastate travel arrangements from their hometown to and from their choice of international departure city. The price of any passports and visa, items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, personal and baggage insurance, postage and cables, drinks, room service, or meals unless specified and any fees or charges payable direct by you to a third party.
Air Travel: All bookings are subject to the general conditions of carriage of that carrier. Booking arrangements: All bookings are subject to the acceptance of the booking conditions on behalf of all persons named in the booking.
Limit of Liability: Details of any tour may change due to circumstances outside our control. Golf courses and accommodation may change depending on availability but will be replaced by similar standard courses and hotels where possible. Our tours often include the services of operators other than Teed Up Golf Tours. For example accommodation providers, golf courses, transport operators and other tour operators. In making your tour arrangements, Teed Up Golf Tours acts only as an agent for those suppliers who are independent contractors and are not agents, employees, or servants of, or in joint venture with Teed Up Golf Tours or its affiliates. All certificates and other travel documents for services issued by Teed Up Golf Tours are subject to the terms and conditions specified by the Supplier and to the laws of the countries in which the services are supplied. While Teed Up Golf Tours takes all reasonable care in selecting the suppliers, it does not accept responsibility for any act or omission of the suppliers. To the extent permitted by law, Teed-Up* excludes all liability for any loss or damage whatsoever that may arise in any way in connection with the offer of goods and services by Teed-Up or any third parties, or in connection with the supply of such services.
Pricing and availability may change due to the fact that the tour dates are over 12 months ahead but cost increases, or itinerary changes, will be advised in advance and are expected to be minimal. Timings and order of days are also subject to change. Packages are marketed on behalf of Teed-Up Travel (License number 2TA4733)
Events beyond our control: Teed-Up* does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including but not limited to war, civil disturbance, fire, fold acts of God, acts of Government or any other authorities, accident to or failure of machinery of equipment or industrial action.
Destination Passenger Enquiries: Teed-Up* makes no representations as to the safety conditions of a destination. International travel advice can be obtained from various sources, including local government, local consular offices and the Australian Department of Foreign Affairs and trade.
“Money Back Guarantee on US Masters golf tours”
Teed Up has hosted hundreds of sports fans to the US Masters since 1999. We always get feedback from them after the tour and as you can see from our testimonials we know we provide a fantastic level of service and full value for the tours our guests buy off us. In all this time we have never had someone come to us on tour and say they are unhappy with what we have provided and they want to leave the tour. For this reason we are confident enough to offer a unique “money back guarantee” to anyone booking a US Masters escorted tour with us that lasts for 7 or more days. If at any time up to and including the first two nights on tour you are unhappy for any reason all you need to do is let your tour leader know that you are unhappy and wish to leave the tour at that stage. We will arrange a full refund of your Masters tour package that you purchased from us upon on our return to Australia. The only condition is that you need to have advised us and left the tour by midday on Day 3 of the tour. Additional Terms and Conditions. The Tour refund is only available for dissatisfaction with Teed Up tour-related or service issues. It is not available for factors outside of Teed Up’s control such as weather or force majeure. Tour refunds are for Masters tour land package only not any additional costs like flights or Travel Insurance etc. Refund is not applicable if you need to leave the tour for your, or others, health reasons as Travel Insurance should cover this. If you are travelling with a partner who you are sharing a room and the partner is staying on then you will not receive the accommodation component of the tour cost refunded. This is calculated at 40% of the tour cost.